Contact Details
JI Software
The Graham Lloyd Building
39 Ampthill Road
Bedford
Bedfordshire
MK42 9JJ
Tel: (01234) 214004
Fax: (01234) 215374
E-Mail: sales@jisoftware.co.uk
Student Litigation Threat16/05/2008
University students are becoming more demanding on academic issues, Student Services and the student life experience. They are increasingly seeing themselves as customers and feel more empowered to complain if their needs are not being met. Nowhere is this more important than in the area of student services and in particular disability services.
Heads of Student services are now investing in StudentRelate service management CRM systems to help increase the quality of service delivered. This easy-to-use CRM system makes it very easy for staff to record every element of the service relationship with the student so individual needs are readily available to any staff member called upon to deal with an individual student. Previous paper systems and in-house developed databases have been shown to be inadequate for this purpose because they are cumbersome and take too much staff time to input the information. They fail by not being used.
Service quality improvements derived from a database approach come in many forms. At its most basic is the value of having all communications in one place, and accessible to staff when needed. Better and more detailed records of an individual's needs lead directly to improvements in service. Immediate access to case history gives a student comfort that his needs are understood and the staff working to help him actually care. The perception of service quality goes up, and in all customer service interactions perception of service quality is everything.
StudentRelate also helps staff to manage their commitments and share workload. With its to-do lists, priority sorting, task delegation and time management, StudentRelate helps student services staff deal with priority requests more efficiently. Lost notes on bits of paper have long been an area of service failings with paper systems. This does not happen with disciplined use of the student service CRM database. Quality of service is improved. And the risk of service failure is reduced. Having a proper audit trail on all service transactions with every student, means that if there is a litigation threat, the university is better prepared to defend itself against a false accusation. As the settlements in recent years have been substantial, a single averted or avoided payout would pay for the system.
To discuss your needs
please give us a call NOW
+44(0) 1234-214004
please give us a call NOW
+44(0) 1234-214004
Benefits - Case Studies
Correct disability statistics gets 20% more grant
Increased grants and better reporting
In Disability Services we started to have difficulties providing senior management with the statistics and reports they needed. In the beginning it was just a...
Huge Service improvement from Student Disability CRM system
We had been using Manual paper systems for years, just like everyone else. We heard at a conference of the National Association of Disability Practitioners (www.NADP-uk.org) that we could give better...